Terms and Conditions m77 — Your Rights and Responsibilities as a Member

1Acceptance of Terms of Use

These Terms and Conditions govern the relationship between m77 and every individual who registers, accesses, or uses our platform. This includes the official website, mobile app, and all services provided under the m77 brand.

Your continued use of the m77 platform following any changes to these Terms and Conditions constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of the terms currently in effect.

If you disagree with any part of these terms, please stop using the m77 platform immediately and contact our support team to close your account.

2Eligibility to Register as a Member

To register and use m77 services, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age or the legal age limit set in your region of residence, whichever is higher.
• Registering as an individual in your own name and not on behalf of any third party or corporate entity.
• Not located in a geographical region where online gambling is legally prohibited.
• Never previously banned or suspended by m77 or any affiliated online gaming platform.
• Possessing full mental and legal capacity to enter into a binding agreement.

3Registration and Account Management

Each member is only permitted to hold one (1) active account at m77 at any one time. Registering more than one account, whether using the same or different personal details, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

When registering, you are required to provide true, accurate, and complete information, including:

• Full name as stated in your official identification document
• Exact date of birth
• An active email address that belongs to you
• A valid mobile phone number
• Accurate payment details for withdrawal purposes

M77 reserves the right to request identity verification (KYC) documents at any time, particularly before processing your first withdrawal. Documents typically required include a government-issued ID (MyKad or passport) and proof of current address. The KYC process is usually completed within 30 minutes on business days.

4Deposits and Withdrawals

M77 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) and no additional charges are imposed by m77 for standard deposits or withdrawals.

Regarding deposits:

• Deposits are processed instantly and credited to your account balance within seconds.
• Minimum and maximum deposit limits vary depending on the selected payment method.
• M77 does not accept deposits from credit cards or financial sources of unknown origin.
• All deposited funds must be used for gaming activities and may not be used solely for currency exchange purposes.

Regarding withdrawals:

• Withdrawal requests are processed within 15 to 30 minutes on standard business days.
• During peak hours, the maximum processing time is 2 hours.
• Your first withdrawal requires successful KYC verification before it can be processed.
• M77 reserves the right to hold withdrawals for up to 5 business days if additional security review is required.
• Withdrawal funds may only be transferred to a bank account or digital wallet registered under the same member's name.

5Bonuses, Promotions and Loyalty Programme

M77 offers various forms of bonuses and promotions to its members from time to time. Each bonus is subject to specific terms and conditions stated on the respective promotion page. The general terms applicable to all m77 bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated.
• Bonuses are only eligible for members who register under their own name and meet the qualifying criteria.
• M77 reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice in the event of misconduct or abuse.
• Using multiple accounts, hedging bets, or any strategy intended to exploit bonuses is strictly prohibited and may result in account closure.
• Bonus value may not be transferred between accounts or converted directly to cash before rollover requirements are met.

The m77 VIP loyalty program offers additional benefits to active members, including higher bonus rates, increased withdrawal limits, and access to personal account management. VIP eligibility is determined based on playing activity and is entirely at the discretion of m77 management.

6General Game Rules

All games available on the m77 platform are operated using a Random Number Generator (RNG) certified by independent international testing bodies. The RTP (Return to Player) value for each game is transparently displayed in the respective game information.

• The outcome of all games is final and cannot be disputed except in cases of proven technical malfunction.
• In the event of a technical disruption during a game session, m77 will attempt to restore the session. If restoration is not possible, the affected bets will be voided and funds returned to your account.
• M77 reserves the right to void bets or wins resulting from software bugs, display errors, or other abnormal circumstances.
• The use of automated software (bots), scripts, or any tools that provide an unfair advantage is strictly prohibited.

7Account Security and Responsibility

You are solely responsible for keeping your m77 account password and login credentials confidential. m77 will never ask for your password via email, live chat, or phone. Please report immediately if you suspect unauthorized access to your account.

• Do not share your login credentials with anyone, including family members.
• Use a unique, strong password that is not used for any other account.
• Enable two-factor authentication (2FA) for an extra layer of security — available in your account settings.
• Always log out of your account when using a shared or public device.

8Account Closure and Suspension

M77 reserves the right to close or suspend any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions
• Suspected or proven fraud, misconduct, or money laundering
• Multiple account registration
• Providing false or inaccurate personal information during registration
• Bonus abuse or exploitation of system vulnerabilities
• Threats or abusive conduct toward m77 customer support staff

You may also request to close your account at any time by contacting the m77 support team. Any valid account balance (after deducting bonuses that have not met rollover requirements) will be returned to you within 5 business days.

9Platform Liability Limits

M77 is not liable for any indirect, consequential, or special losses arising from the use of our platform, including but not limited to:

• Loss of anticipated profits or opportunities
• Service disruptions due to scheduled or unscheduled system maintenance
• Delays in transaction processing caused by third parties such as banks or payment processors
• Losses resulting from a user's failure to secure their own login credentials

M77's maximum liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the arising of the claim.

10Amendments to Terms and Conditions

M77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. All amendments take effect immediately upon publication on this page, unless a different effective date is specified.

We will endeavour to notify members of significant amendments via email or in-platform notifications. However, it remains your responsibility to check this page periodically. Continued use of the m77 platform following any amendment constitutes your acceptance of the updated terms.